Last Updated: December, 2025

1. Our Guarantee

At [Reputation Manage], we strive to provide a seamless connection between Businesses and our Reviewer Network. If we cannot fulfill your order due to a technical issue on our end or a lack of available reviewers, you are entitled to a refund.

2. Eligibility for Full Cash Refund

We offer a full refund to your original payment method in the following specific cases:

  • Non-Delivery: If your campaign has not started within [e.g., 72 hours] of the purchase date (and no delay notification was sent).
  • Order Cancellation (Pre-Start): If you request a cancellation before the order has been assigned to a Reviewer or processed by our system.

Duplicate Payment: If you were accidentally charged twice for the same service.

3. Non-Refundable Scenarios

Please note that once a service has been delivered or costs have been incurred by our network, cash refunds are generally not available. The following situations are not eligible for a cash refund:

  • “Change of Mind”: If the service has already been delivered or is in active progress.
  • User Error: If you provided an incorrect URL, posted to the wrong listing, or set your profile to “Private” during the delivery window.

Third-Party Filtering (The “Ghosting” Rule): We charge for the facilitation of the review, not the permanent hosting of it (which is controlled by Google/Yelp/etc.). If a review is posted but subsequently filtered or removed by the platform, this is covered under our Refill Policy (where we offer a replacement), not a cash refund.

4. The "Store Credit" Option

In cases where a service was partially delivered or where a customer is unsatisfied with the quality but the service was provided, we may offer Store Credit as a resolution.

  • Credits never expire.
  • Credits can be used for any future campaign or service on the platform.

5. How to Request a Refund

  • To open a claim, please contact our support team at [[email protected]] with:

    1. Your Order ID.
    2. A brief explanation of the issue.
    3. Screenshots (if applicable) showing the error or non-delivery.
    Please allow [3-5 business days] for our team to investigate the claim. If approved, funds typically return to your bank statement within [5-10 business days] depending on your bank’s processing times.

6. Chargebacks and Disputes

We take fraud seriously. If you open a payment dispute (chargeback) with your bank/PayPal instead of contacting our support team first:

  • Your account will be immediately suspended.
  • All active campaigns will be terminated.
  • We reserve the right to blacklist your details from our network and share this data with industry fraud-prevention databases.

Please contact us first. We are almost always able to solve the issue faster than a bank dispute.